Frequently Asked Questions

When will my order arrive?
We endeavor to ship all orders as quickly as possible, usually during quieter periods this is within 2-3 working days of them being placed and most orders arrive within 3-5 working days. However during peak times including Mothers Day Fathers Day & especially Christmas this is not always possible so please allow extra time for your order to be shipped and delivered during these periods (up to 7-10 working days)

What Postage service do you use?
All items sent to UK addresses are sent out using Royal Mail tracked services, your tracking number will automatically appear in the my account section of the website when your order has been shipped.

Why haven’t I received an order confirmation email or any correspondence form Football Gifts?
We are finding that more & more email services especially gmail and hotmail accounts spam filters are filtering out our emails & putting them in junk mail boxes. Please always check for emails in your junk mail folder if you are awaiting an email or order confirmation from us.

Do you offer next day delivery?
Unfortunately we are unable to offer next day delivery under any circumstances.

Do you ship outside of the UK?
Yes International shipping is available, most orders arrive within 14 days however please allow from 14-21 days for International orders to arrive. Please note, customers are responsible for any customs charges or import duties payable on receipt of international deliveries. 

What will happen if I am not in to accept delivery?
If you are unable to accept delivery a calling card will be put through your letterbox. You can then contact your local sorting office/ courier collection point to arrange re-delivery or collection.

Is an invoice included with my order?
We do not include an invoice with any orders as some are for gifts. We may from time to time include promotional material such as leaflets.

When is the deadline for Christmas delivery?
The final date to order for Christmas delivery is Sunday 14th December 2025
All items ordered after this date will be dispatched during or after the Christmas break but may not arrive until after the 25th December.

Will all of my items arrive together?
Usually yes, however, some items are sent separately as they are made in different areas of our production facility or fulfilled by our 3rd party printing partners and so cannot be shipped together.

How can I contact you?
Please email us anytime at info@footballgifts.co.uk or Telephone 01623 651013 Mon-Fri 9am-5pm UK time.

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